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Daily Operations Oversight 
and Management

Marketing and Business Development

Information Technology Implementation

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Compliance

Human Resources

New Site Development 
and Facility Design

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Daily Operations Oversight and Management

DHC can help your business with the same best practices, enhanced economies of scale and improved profitability witnessed by some of the industry’s leaders. We’ll explore options aimed at maximizing employee productivity. Due to dedicated years of experience I can assist in the following areas:

• Physician interfacing
  
• Technical operations oversight
  
• Supply purchasing
  
• Overhead management
  
• Reports generation, distribution, analysis
  
• Facility maintenance
  
• Administrative oversight of bookkeeping, medical records, ledgers, etc.
  

• Site supervision
  
• Patient scheduling, registration, management
  
• Insurance verification and authorization
  
• Staffing, labor assessments, benchmarking with best practices
  
• productivity standards
• Workflow
  
• Personnel policies
  
• Front-end systems data gathering & entry
  

 

Compliance

The Office of the Inspector General (OIG) has stated, “Federal health care enforcers expect all healthcare providers to implement effective compliance programs and to include those programs specific to policies, procedures, and other mechanisms to prevent and detect illegal activity.”  DHC combines its regard for integrity and ethics with legal and industry requirements in providing compliance consultancy and programs in these areas: 

• Patient privacy and security regulations
  
• Medicare practice and billing
• Radiation safety 
• OSHA
  
• Business conduct and practices
  
• Employment ethics and practices

• Conflicts of interest
  
• Product quality, legal and regulatory compliance
  
• Marketing practices, antitrust, anti-kickback, & unfair competition
  
• Coding, billing, and documentation
  
• Confidentiality
  
• Professional courtesies
  
• Fraud and abuse

 

Marketing and Business Development

Experience and background in developing marketing strategies that enhance revenue growth by obtaining market share and scale pertaining to patients, referral sources and payers.  Marketing support is offered in the following areas:

• Center launch strategies
  
• Branding and positioning
  
• Direct relationship marketing
  
• Communication strategies
  
• Customer profiling
  
• Competitive profiling
  
• Educational presentations
  

• Promotional campaigns
  
• Collateral development
  
• Advertising and publicity
  
• Compliance
  
• Territory management
  
• Trend reports and analyses
  

 

Human Resources

The real assets of any business go home each night, as people are essential to success.  Human resource services offered by DHC include:

• Recruiting physician partners
  
• Developing professional service agreements
  
• Supervising non-professional technical staff
  
• Recruiting and training non-professional staff
  

• Obtaining/maintaining facility licenses, certifications, and liability insurance
  
• Preparing and providing employee benefits, payroll, and insurance
  
• Assistance in developing employee handbook
  
• Creating policy and procedure manual

Information Technology Implementation

VNA, RIS, PACS, and Billing Systems
DHC is acutely aware that the selection and operation of VNA, RIS, PACS and appropriate billing systems have a significant impact on your practice. From the point of referral through the patient visit, diagnosis, reporting and reimbursement, DHC can assist in finding the solution that will maximize the efficiency and effectiveness of your workflow. Especially as it relates to Meaningful Use credits and certification as well as PQRS Reporting.  To help select and implement systems that meet your needs, DHC will provide:

• VNA/RIS/PACS assessments
  
• RFP development
  
• Vendor demonstration, selection, and negotiation
  
• Review of purchase and support agreements
  
• Management of deployment and implementation
  

 

New Site Development and Facility Design

DHC understands the functionality of diagnostic radiology, radiation oncology, and ambulatory centers, and how to translate this into cost effective, practical and useful space designs. We appreciate the importance of style and aesthetics and recognize their influence on quality patient experiences and sustained employee productivity. We provide complete space planning, and design and construction services consisting of:

• Space and schematic design
  
• Functional programming
  
• Lead protection 
• Radiation physicist contracting
• Space utilization
  
• Construction documents
  
• Analysis of traffic flows
  
• Equipment planning
  
• Interior design
  
• Construction management
  

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